In this Legal Notice, the User will find all the information regarding the legal terms and conditions that govern the relationship between users and the entity responsible for the website accessible at the URL https://www.vinedosbalmoral.com/es/ (hereinafter, the “Website”), which VIÑEDOS BALMORAL SA makes available to Internet users.
Use of the website implies full and unreserved acceptance of each and every provision included in this Legal Notice. Consequently, users of the website must carefully read this Legal Notice each time they intend to use the website, as the text may be modified at the discretion of the website owner or due to changes in legislation, case law, or business practices.

1. INFORMATION ABOUT THE WEBSITE OWNER AND CONTROLLER
Name of the owner: VIÑEDOS BALMORAL SA
Registered office: Calle Mayor No. 32, 1oA, 02002, Albacete Tax ID (C.I.F.): A02303469
Contact phone number: 967508382
Email: info@vinedosbalmoral.com
VIÑEDOS BALMORAL SA is the controller of this Website and is committed to complying with all national and European requirements governing the use of users’ personal data.
This Website guarantees the protection and confidentiality of the personal data you provide to us in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council, dated April 27, 2016, Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights, as well as Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE).

2.- PURPOSE
The Website provides its users with access to information and services offered by VIÑEDOS BALMORAL SA to individuals or organizations interested in them.
Access to and use of the Website confers the status of Website user (hereinafter, the “User”) and implies acceptance of all the terms and conditions included in this Legal Notice, as well as any amendments thereto. The provision of the Website’s services is limited to the time during which the User is connected to the Website or to any of the services provided through it. Therefore, the User must carefully read this Legal Notice each time they intend to use the Website, as the Website and its terms of use set forth in this Legal Notice are subject to change.

3. ACCESS TO AND USE OF THE WEBSITE
3.1. Free Access to and Use of the Website. Access to the website is free of charge for users, except for the cost of the connection via the telecommunications network provided by the internet service provider contracted by the users.
3.2.- User Registration. In general, access to and use of the website do not require prior subscription or registration by users.
3.3.- Users guarantee and are responsible, in all cases, for the accuracy, validity, and authenticity of the personal data provided, and agree to keep such data duly updated. The user agrees to provide complete and accurate information on the contact or registration form.
In the case of minors under the age of fourteen, the consent of their parents or guardians is required for the processing of their personal data.
Under no circumstances will data regarding the professional or financial situation or the privacy of other family members be collected from a minor without the consent of those family members. If you are under fourteen years of age and have accessed this website without telling your parents, you should not register as a user.
This website respects and protects users’ personal data. As a user, you should know that your rights are guaranteed.

4. CONTENT OF THE WEBSITE
The language used by the owner on the website will be Spanish. VIÑEDOS BALMORAL SA is not responsible for the user’s failure to understand the language of the website, nor for any consequences thereof.
VIÑEDOS BALMORAL SA may modify the content without prior notice, as well as remove or change such content on the website—including the manner in which it is accessed—at its sole discretion and without justification, and shall not be liable for any consequences such changes may have for users.
It is prohibited to use the content of this website to promote, solicit, or disseminate advertising or information—whether your own or that of third parties—without the authorization of VIÑEDOS BALMORAL SA, or to send advertising or information by using the services or information made available to users, regardless of whether such use is free of charge or not.
Any links or hyperlinks that third parties include on their websites, directing users to this website, must open the entire website, and may not, directly or indirectly, contain false, inaccurate, or misleading statements, nor may they engage in unfair or unlawful actions against VIÑEDOS BALMORAL SA.

5.- SECURITY MEASURES
The personal data provided by the user may be stored in automated or non-automated databases, which are the exclusive property of VIÑEDOS BALMORAL SA, which shall implement all technical, organizational, and security measures necessary to ensure the confidentiality, integrity, and quality of the information contained therein, in accordance with the provisions of current regulations governing the protection of personal data.

6. LIMITATION OF LIABILITY
Both access to the website and any unauthorized use that may be made of the information contained therein are the sole responsibility of the person doing so. VIÑEDOS BALMORAL SA shall not be liable for any consequences, damages, or losses that may arise from such access or use. VIÑEDOS BALMORAL SA is not responsible for any security breaches that may occur or for any damage that may be caused to the user’s computer system (hardware and software), or to the files or documents stored therein, as a result of:
– the presence of a virus on the user’s computer used to connect to the website’s services and content.
– a browser malfunction.
– and/or the use of outdated versions of it.
VIÑEDOS BALMORAL SA is not responsible for the reliability or speed of hyperlinks included on this website that lead to other sites. VIÑEDOS BALMORAL SA does not guarantee the usefulness of these links, nor is it responsible for the content or services that users may access through these links, nor for the proper functioning of these websites.
VIÑEDOS BALMORAL SA shall not be liable for any viruses or other computer programs that damage or may damage users’ computer systems or equipment when accessing its website or other websites accessed through links on this website.

7. USE OF “COOKIE” TECHNOLOGY
The Website may use cookies or similar technologies, which will be governed by the provisions of the Cookie Policy—accessible at all times and respecting the user’s confidentiality and privacy—and which forms an integral part of this Legal Notice.

8. BROWSING
Internet servers may collect non-identifiable data, which may include IP addresses and other data that cannot be used to identify the user. Your IP address will be automatically stored in the access logs for the sole purpose of enabling Internet traffic; your device must provide this IP address when you browse the Internet so that communications can take place. Likewise, the IP address may be used to compile anonymized statistics on the number of visitors to this website and their origin, in a manner that is completely transparent to your browsing experience.

9. INTELLECTUAL AND INDUSTRIAL PROPERTY
The user acknowledges and agrees that all content and/or any other elements of the website are the property of VIÑEDOS BALMORAL SA, and agrees to respect the intellectual and industrial property rights held by VIÑEDOS BALMORAL SA and/or third parties. Any use of the website or its content must be strictly for personal purposes
Any other use involving the copying, reproduction, distribution, adaptation, public communication, or any other similar action regarding all or part of the website’s content is reserved exclusively for VIÑEDOS BALMORAL SA, and therefore no user may carry out these actions without the prior written authorization of VIÑEDOS BALMORAL SA.

10. APPLICABLE LAW AND JURISDICTION
This Legal Notice shall be interpreted and governed in accordance with Spanish law. VIÑEDOS BALMORAL SA and the users, expressly waiving any other jurisdiction to which they might be entitled, submit to the courts and tribunals of the user’s place of residence for any dispute that may arise from accessing or using the website. In the event that the user is domiciled outside of Spain, VIÑEDOS BALMORAL SA and the user hereby submit, expressly waiving any other jurisdiction, to the courts and tribunals of the city of Albacete.

11. SHIPPING TERMS

We offer a single shipping option via courier services, which is processed within a minimum of 24 hours and a maximum of 72 hours, depending on your location; there is a flat rate of €4.99 for individual bottles.Shipping is free for purchases of a full case shipped to mainland Spain and the Balearic Islands. Orders paid by bank transfer will not be processed until we receive the transfer amount in our checking account and subsequently confirm the order. For all other payment methods, the order will begin to be processed immediately.

Whenever you place an order, we’ll notify you by email once we’ve shipped it. We’ll also monitor the delivery and contact you if there are any issues. That’s why we ask you to provide a phone number during the ordering process so we can contact the delivery company.

12. DELIVERY TIME AND DAY

Shipping companies only operate Monday through Friday, so there are no deliveries on Saturdays, Sundays, or holidays. Additionally, when we provide approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; we only consider national and local holidays at the point of origin. We cannot guarantee a specific delivery time. Shipping companies may deliver at any time during the agreed-upon day before 8:00 p.m. However, you may specify an approximate time frame that the company will attempt to meet, though it is not obligated to do so. If they are unable to reach you, the shipping company will attempt a second delivery at a time agreed upon with you. If they are still unable to reach you after the second attempt, you will need to pick up the order at the shipping company’s facility.

13. RESPONSIBILITY FOR MEETING DEADLINES

Delivery times are approximate and cannot be considered a guarantee, although we generally meet them for 90% of orders. In exceptional cases, we reserve the right to change the shipping carrier we use to send your package, while always maintaining the transit times. Our liability is limited in cases of force majeure (strikes, adverse weather conditions that prevent normal traffic by land, sea, or air, etc.). In such cases, orders will be delivered as soon as possible, and the delivery times indicated above will not apply.

14. RETURNS AND CLAIMS POLICY

If a shipment is damaged, lost, or affected by force majeure not attributable to the customer, both the order and the shipping costs will be refunded in full. If a claim is filed due to a failure to deliver attributable to the customer, only the cost of the product will be refunded; shipping costs, if any, will not be refunded. Any claim involving a delivery that was made but was delayed due to reasons not attributable to the customer will be compensated up to the amount of the shipping costs. The deadline for filing a claim regarding normal delivery circumstances is 24 hours; however, if there is a significant defect affecting the product, this period will be extended to 15 days. In the event of an unfounded claim or a claim filed after these specified timeframes, and if the customer insists on an unjustified return of the product, the customer will be responsible for the return shipping costs and will only receive a refund for the cost of the product.